Privacy policy

Last modified: August 7, 2025

  • Introduction
  • Data We Collect
  • How We Collect Data
  • Legal Basis for Processing
  • How We Use Your Data
  • Data Sharing and Disclosure
  • Data Security
  • Data Retention
  • Your Rights Under GDPR
  • International Data Transfers
  • Cookies and Tracking
  • Third-Party Integrations
  • Data Breach Notification
  • Children's Privacy
  • Changes to This Policy
  • Contact Information

1. Introduction

SalSoft is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our services.

Company Information:
– Company: SalSoft
– Contact: info@salsoft.nl
– Phone: +31634347914
– Website: https://www.salsoft.nl/
– CEO: Michiel Klein Horsman
– Data Protection Officer: Michiel Klein Horsman

2. Data We Collect

Personal Information:
– Name, email address, phone number
– Company information and job title
– Billing and payment information
– Communication preferences

Technical Data:
– IP address and browser information
– Usage data and system logs
– CRM system interaction data
– Website analytics data

Business Data:
– Customer records and contact information
– Sales pipeline and opportunity data
– Task and project information
– Financial and invoicing data

3. How We Collect Data

We collect data through:
– Direct input when you register or use our services
– Automatic collection through our CRM system and website
– Integration with Microsoft 365 and other third-party systems
– Communication via email, phone, or chat
– Cookies and similar tracking technologies

4. Legal Basis for Processing

We process your data based on:
– Contract performance (providing CRM services)
– Legitimate interests (improving our services, security)
– Legal obligations (accounting, tax requirements)
– Consent (marketing communications, optional features)

5. How We Use Your Data

We use your data to:
– Provide and maintain our CRM system and services
– Process payments and manage billing
– Communicate about services and support
– Improve our products and services
– Comply with legal obligations
– Send marketing communications (with consent)

6. Data Sharing and Disclosure

We may share data with:
– Service providers (hosting, payment processing)
– Development partners 
– Legal authorities when required by law
– Business partners for integrations (with your consent)

We do not sell your personal data to third parties.

7. Data Security

Security measures include:
– ISO27001-compliant hosting environment
– Two-factor authentication (2FA)
– Encrypted data transmission and storage
– Regular security updates and monitoring
– Access controls and user permissions
– Regular backups 

8. Data Retention

We retain data for:
– Active accounts: Duration of service agreement
– Inactive accounts: 3 years after termination
– Financial records: 7 years (legal requirement)
– Marketing data: Until consent is withdrawn
– System logs: 12 months

9. Your Rights Under GDPR

You have the right to:
– Access your personal data
– Rectify inaccurate data
– Erase your data (right to be forgotten)
– Restrict processing
– Data portability
– Object to processing
– Withdraw consent at any time

10. International Data Transfers

Your data is primarily processed within the EU. Any transfers outside the EU are protected by appropriate safeguards in accordance with GDPR requirements.

11. Cookies and Tracking

We use cookies for:
– Essential website functionality
– Analytics and performance monitoring
– User preferences and settings
– Security and fraud prevention

You can manage cookie preferences through your browser settings.

12. Third-Party Integrations

Our CRM integrates with:
– Microsoft 365 (with your consent)
– Email systems and calendars
– Telephony systems (3cx, Teams)
– Website platforms and APIs

Each integration follows this privacy policy and applicable data protection laws.

13. Data Breach Notification

In case of a data breach, we will:
– Notify authorities within 72 hours if required
– Inform affected individuals without undue delay
– Take immediate steps to contain and remedy the breach
– Conduct a thorough investigation

14. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be communicated through:
– Email notification to registered users
– Notice on our website
– In-system notifications

16. Contact Information

For privacy-related questions or to exercise your rights, contact:

Data Protection Officer: Michiel Klein Horsman
Email: info@salsoft.nl
Phone: +31634347914
Address: SalSoft, Netherlands

Response time: We aim to respond within 30 days of receiving your request.